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    By selling your product through the Solid, you can immediately accept purchases via:

    • Mastercard
    • Visa
    • Maestro
    • American Express
    • Discover
    • Diners Club
    • JCB
    • UnionPay
    • PayPal
    • Apple Pay
    • Wire Transfers (ACH/SEPA/BACS)

    You will not need any merchant accounts with any payment gateway, PayPal, or Apple Pay; only your Solid account. 

    We manage a relationship with PayPal and our payment processors to ensure that all our sellers get the best possible rates and the most reliable service.


    Full list of payment methods we provide you can always find here

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    You can invite additional members of your team to your Solid dashboard via the User Management page.

    When inviting new members of your team you’ll be asked what function they serve within your organisation. This is because we limit dashboard functionality based on a user’s role. In the future, any user’s role can be changed by an admin in your team, at any time.

    The roles and the dashboard areas they each have access to are as follows:

    Dashboard AreaAdminFinance ManagerTeam Lead Support
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    In order to help you sell your products throughout the world, Solid accepts payments in a wide range of currencies:

    • US Dollar (USD)
    • Argentine Peso (ARS)
    • Australian Dollar (AUD)
    • Brazilian Real (BRL)
    • British Pound Sterling (GBP)
    • Canadian Dollar (CAD)
    • Chinese Yuan (CNY)
    • Czech Koruna (CZK)
    • Danish Krone (DKK)
    • Euro (EUR)
    • Hong Kong Dollar (HKD)
    • Hungarian Forint (HUF)
    • Indian Rupee (INR)
    • Japanese Yen (JPY)
    • Mexican Peso (MXN)
    • New Taiwan Dollar (TWD)
    • New Zealand Dollar (NZD)
    • Norwegian Krone (NOK)
    • Polish Zloty (PLN)
    • Russian Ruble (RUB)
    • Singapore Dollar (SGD)
    • South African Rand (ZAR)
    • South Korean Won (KRW)
    • Swedish Krona (SEK)
    • Swiss Franc (CHF)
    • Thai Baht (THB)

    During setup, you must set a product’s base price and default currency of your choice. This is used in two ways:

    1. If you choose to support additional currencies, we’ll automatically convert your product price into the currency of your choice using the base price. Note, the automatically converted price can be overridden if you wish.
    2. If a customer is purchasing from a country whereby we don’t support their local currency, the customer will see the currency and base price of your product’s “default” currency.

    We’re able to support other currencies upon request, simply get in touch with a member of the team for assistance.

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    If you need help resetting your password, we can help by sending you a link to reset it.

    1. Visit Forgot Password page.
    2. Enter email address below to reset your password.
    3. Select Submit.
    4. Check your inbox for a password reset email
    5. Click on the URL provided in the email and enter a new password
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